Get In Touch
Ready to discuss your payment needs? Our team is here to help you find the right solution.
Contact Information
Office Address
Suite 405, 221 Queen Street
Melbourne VIC 3000
Australia
Business Hours
Monday to Friday
8:30 AM - 5:30 PM AEST
Closed on public holidays
Request Information
Fill out the form below and a member of our team will respond within one business day.
Frequently Asked Questions
Quick answers to common questions about working with us.
How quickly can I start accepting payments?
Most merchants are fully operational within five business days of submitting their application. This includes merchant account approval, equipment delivery, and remote setup assistance.
Do I need to switch banks?
No, you can keep your existing business bank account. We work with all major Australian banks for settlement. Funds are typically deposited within 1-2 business days of transaction.
What happens if my terminal stops working?
Our support team is available during business hours to troubleshoot remotely. If the issue cannot be resolved, we dispatch a replacement terminal within 24 hours for rental customers, or provide repair service for purchased units.
Are there lock-in contracts?
We offer both month-to-month and 12-month agreements. Month-to-month plans have slightly higher fees but allow flexibility. Annual agreements include better rates and waived setup fees.